Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be dependent on the local courier selected. Estimated shipping fee will be calculated during checkout. Same day delivery may be available for local couriers but subject to availability and schedule.

Pickup

You can skip the shipping fees with free local pickup around the designated location provided on your order confirmation email. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. Same day pick up is available but subject to availability and schedule.

International Shipping

As of the moment, we do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at xyhobbyzz@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused, unopened and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at xyhobbyzz@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at xyhobbyzz@gmail.com